“I was extremely happy with the evaluation. Having experienced auditors, Ofsted, project evaluations and practice observations etc. I can honestly say Envoy were a pleasure to work with, in sometimes trying circumstances.

The final report was a clear and effective summary of the service. Envoy managed to capture the key activities, feedback and more importantly the character of the service. The final report tone was both analytical and warm in tone which made it satisfying for the families, staff and external readers.

Families reported that Envoy staff were easy to talk to and understanding of their issues. The Seniors reported that Envoy were good listeners and empathetic to families and children.”