“[The best bits of the work were] Good communication with Envoy. Regular updates put me at ease and helped build trust in what Envoy was doing. Also generally just nice people to work with. The work conducted by Envoy was excellent quality and to a high standard. I was impressed with how Envoy learnt and understood KCSC’s role as an umbrella organisation so quickly and was able to build this understanding into their work with the VCS providers.”