[The best part of Envoy’s work was] How they worked with our staff team and customers during the research. Great communication – always kept meetings, gave updates, had time to talk technical bits through with us and discuss any issues properly. Very easy to interact with them. Solutions focused. Thorough and comprehensive… Thank you Oliver, Andy and Emma. You were a great team to work with and I received positive feedback from many other stakeholders you met during your research phase. Very professional and relatable, you made us feel like we were your priority. Thank you for doing an excellent job!!”

Vitolina Samu, Business Development Manager, Care & Support, Genesis Housing Association

“Whilst speaking to potential consultants Envoy Partnership stood out as the organisation that could bring the skills required for the task and also paid the greatest attention to our objectives. [The best bits of Envoy’s work were] flexibility and communication – Envoy Partnership adapted throughout the project for example in designing the project team to meet our budget, altering their approach during the data collection phase, and providing a variety of forms of feedback at the end of the project… This project may kick start a new robust but practical approach to evaluation across the organisation.”

David Hounsell, Business Performance and Impact Manager/ Economic Advisor, The Children’s Society